FAQ

Frequently Asked Questions

The following is a list of rules and regulations governing our child care agreement.  Please read these questions and answers (policies) thoroughly as they contain important policies and procedures that pertain to the care of your child.  If you have any questions or need clarification, please ask prior to signing!

Enrollment and Tuition

A registration fee and  deposit are  required to secure your child's place. For more detailed information , please contact us directly.

How far in advance do I need to notify Mozaica Preschool and Daycare that my child will be leaving, or switching schedules?  

A 30-day written notice is required for any schedule change. This means that starting on the day we receive notice of withdrawal, you will owe 30 more days of tuition at the same rate as your current tuition. If necessary, your deposit will be used to satisfy some or all of the tuition due. Without a 30-day written notice, your deposit will be forfeited, and you must pay any additional tuition owed for those 30 days.

When is tuition due?

Tuition payments are due by the 1st of the month in which services will be provided. 

Is there a tuition reduction for holidays, breaks, or missed days?

The monthly fee will not be adjusted for holidays, breaks, or school days missed by students.

Preparing for Mozaica Preschool and Daycare

I am excited and nervous about my child’s first day at school. Can I stay and observe my child?  

We encourage parents to prepare their children for their first day of school by talking to them, reading books, and getting them excited about going to school before they arrive for the first day. We think it's best for the child when you say your goodbyes during drop-off with confidence and assurance, your positive energy will help them adjust to their new environment smoothly.  To help your child acclimate to the school’s schedule, we recommend that you pick up your child at 12:30 PM for the first week, and then after a nap at 3:30 PM for the second week. However, as each child's temperament, personality, and acclimation to a new environment may vary, the suggested early pick-up will be tailored to each child's needs.

Pick-up Policy

Is there a fee for late pickup?

Yes, the fee is $5 per minute after 6:00 PM. 

If parents are not able to pick up their child, can they send a friend or family member?

Yes, as long as the friend or family member is listed on the enrollment package list. In the event they are not, you must call and let us know that person's name, and he/she will need to provide a picture ID at pickup. Parents are required to email their picture ID in advance, so teachers are aware and know whom to expect.

Disciplinary Action

Do you discipline children or give timeouts?

If there is a conflict, we will simply redirect the children’s attention. We always try to turn a negative situation into a positive one for the children.  We encourage them to resolve their conflicts and build conflict resolution skills, and if appropriate, encourage them to articulate and share their perspectives, or apologize to each other.

What is your policy on biting, hitting, and scratching?

Children generally do not bite, hit, scratch, or kick others with the intention to hurt. Instead, often due to a lack of verbal skills or control over regulating their physical and social behavior, they are more likely at trying to communicate their frustrations to their peers. If a child continually causes harm to others (i.e., more than three incidents), we request the child stay home for a day, and then come back to school after the parents have thoroughly communicated with their child about their inappropriate behavior.

Emergency Situations

Life-threatening Medical Situations

In the case of a life-threatening medical situation, we will call 911 and the parents and if necessary, perform CPR, and provide First-Aid. If we are not able to get a hold of the parents, we will call an ambulance. Parents are responsible for all medical and transportation costs provided by the paramedics, ambulance services, and hospital. We do earthquake, and fire drills every six months with the children.

Natural Disasters

In the rare event of a natural disaster such as an earthquake, fire, or hazardous air quality, the school may close on short notice to safeguard the health of our students and teachers.

Diapering and Potty Training

Do I need to bring diapers and wipes for my child?

Yes, please bring a package of diapers and wipes. We will let you know when supplies are running low.

Nap Time

What if my child doesn't sleep during nap time?

We strongly believe in setting a structured sleeping routine for the children so they know what to expect throughout the day. Our nap time is roughly from 1:00 PM to 3:00 PM. It usually takes a short period of time for your child to adjust to the sleeping schedule, but generally, children quickly adapt to the daily routine with a nap. If your child is not sleeping during nap time, he/she will understand that nap time means quiet time (i.e., a time to rest their body). As much as we know that children need to be in a stimulating environment, they also need quiet moments to calm down, reflect and refuel.

Medications

Will Mozaica Preschool and Daycare teachers administer medicine to my child?

No, we will not administer medicine. If your child needs to take certain prescribed medicine, parents must come to school and administer medicine to their child.

Sick Policy

Can I still bring my child to school if he/she is sick?

We understand that parents need to work and that finding a sitter might be a challenge. However, if your child shows any of the following symptoms — vomiting, diarrhea, fever of 99.5°F, unusual body hives or rashes, heavy continuous cough or trouble breathing , earache, severe nasal drainage, unusual weakness or body aches, or any contagious diseases — please keep your child at home. Please wait 48 hours for all symptoms to disappear before bringing your child back to school.  In some cases your child needs to bring to school a doctor’s note to indicate that they are cleared, and not contagious. During drop-off time, if we notice your child has any of the above symptoms, we will not admit him/her. If any of the above symptoms appear during school hours, we will call you immediately to pick up your child.

Prohibited Items

Nuts. Valuable jewelry. Coins or Money. Sharp items, such as pins that are worn on clothes. Electronic items, like iPads or iPhone. Personal toys, small objects, beads, or any items that could pose a choking hazard. Additionally, tying ropes or laces around the neck is not permitted.

Birthday Celebrations

Birthday Treats

Celebrations are held in the morning. If you have a special treat that your child would like to share with the school on his/her birthday, please contact the school prior to the celebration with the ingredients listed. We want to avoid potential food allergies. Please supply your own utensils, candles, and plates. Optional Birthday goody bags are welcome. They MAY NOT contain small toys or candies that may be a choking hazard.